AV Entertainments Privacy & Security

Please read and understand them carefully.If you have any questions or concerns regarding our privacy and security policy, please mail us at: privacy@aventertainments.com

    AVE OFFICIAL PRIVACY POLICY

  • Why do you ask for so much info?
  • Most of it is obvious, we need your address for billing and shipping, your email to send confirmations and your phone number in case we need to call about a problem. In addition, AVentertainments.com collects customer information to make sure your on-line shopping fits your tastes. We respect your privacy, and we will use this information responsibly. Some information is collected to see which areas of AVentertainments.com are most popular. This information is collected anonymously. Sometimes, we will ask to see a photocopy of your credit card statement along with your credit card. This is for your protection, since we don't want unauthorized person using your card.


  • Do you share my email address with other companies?
  • Occasionally, we make our mailing list available to promote products may be of interest to you. If you prefer not to receive such mailings or if you want to have your name removed from our mailing list, please email us.   When you shop at our site, all the information we collect is kept strictly confidential. We respect your privacy and we want you to feel safe shopping in our store. If you have any other questions about online privacy contact us.


  • What are cookies?
  • In order to shop at the online store, you will need to accept cookies and enable the JavaScript. A cookie is a bit of information that we store in your computer which identifies which shopper you are so that the online store can keep track of what is in your shopping bag. To make sure your browser is set to accept cookies and that the JavaScript is enabled, go to the view menu in Internet Explorer and select Internet Options. In the pop up window, click on the advanced tab. Select either 'always accept cookies' or 'prompt before accepting cookies' and that the ‘Enable JavaScript’ is selected. For Netscape, replace 'view' with 'edit' and 'Internet Options' with 'Preferences'. If you discover that your browser was already enabling cookies and has enabled the Java script, then there could be a problem with your copy of the browser. Try downloading a new copy of the browser.


  • Your Security :   Is it safe to give my personal and credit card info online?
  • Internet Security is a top priority at AVentertainments.com, and we use the most up-to-date measures to keep your shopping experience safe and secure. You can tell that a browser is secure in a couple of different ways:   In a non-secure mode, the web site address begins with 'http://'. In a secure mode, the address should begin with 'https://' - that 's' stands for 'secure'. You will notice yourself entering a secured zone after you enter in your billing information when placing an order.   At this time, some browsers will display a window that notifies you that you are entering the secured zone. Once in the secured zone, you will begin receiving pages in a highly secure and encrypted format.   On the bottom left hand or bottom right hand corners of your browser window, you should see icon symbols that indicate the safety of this site. Netscape 1.x, 2.x & 3.x will display a solid key symbol on a secured site and a broken key symbol on a non-secured site. Netscape 4.x will display a closed padlock symbol on a secured site and an opened padlock symbol on a non-secured site. Internet Explorer (all current versions) will display a closed padlock symbol on a secured site and an opened padlock symbol on a non-secured site.

    Please keep in mind that our online store will not allow an order to go through unless the site is secured.

    Note to Users: You should be aware that we may disclose specific information about you if necessary by law. Our belief is that it is important to conform or comply with the law when necessary if to protect the users of our Web site or the public.


  • Credit Fraud Prevention System:
  • We take fraudulent transactions very seriously and are committed to fight against on-line order fraud. Naturally, our primary motivation for fighting fraud is to protect our customers. We strive to contribute to the Worldwide Internet eCommerce engine by preventing any derailment caused by excessive and costly on-line order fraud.


  • The three levels of defense against fraudulent on-line purchases offered by our industry-leading Fraud Prevention system are: Address Verification System
  • Every credit card charge order we process verifies a customer's ability to provide the address and zip code that appears on credit card statement. Both Mastercard and Visa now require merchants to use this anti-fraud feature. An order placed that fails the Address Verification is not rejected. Rather, you are notified of this failure in the order email notice sent whenever an order is placed, so that we can take appropriate action to validate the order with the customer.


  • Repetitive Charges Not Allowed
  • One ploy by mischievous persons is not to comment outright fraud, but to submit an order using the same credit card 10, 15 or however many times it can be submitted before the cards limit is reached. Although we find this nuisance a little tough to believe, it definitely happens and must be protected against. We defend against this possibility by allowing the use of a credit card number only one time per respective merchant within a 24 hour period. We acknowledge that this might be an inconvenience for a very small number of customers, but we feel that the message displayed to the customer will avoid any negative feelings from arising: We Are Sorry... As an anti-fraud strategy to protect our customers and business from costly and abusive repetitive charges against a specific credit that might have been stolen, we do not allow more than one charge against this card within a 24 hour period. If this is a legitimate transaction, we sincerely regret any inconvenience. Please use your Browser's back button and use a different credit card.


  • I.P. Logging With ISP Follow-up
  • Every user logged into the internet has a unique ID number assigned to them while on-line. This is called the Internet Protocol Address. We capture this IP Address and store it in the order table of your relational database. Like any address, the I.P. Address can be used to track down Internet Service Provider the individual used during the transaction. But it gets better... the provider could actually determine which person used that I.P. Address at the time of the fraudulent transaction.

    As you might have guessed, the Internet Service Provider is under no obligation to reveal the name of the individual. We feel, however, that certain actions can be taken toward successfully tracking down the criminal. Specifically, we are testing and will be adding as a standard feature to our website a process that automatically identifies the Internet Service Provider and emails the Internet Service Provider a very effective letter that allows us to gain valuable information about the criminal without the ISP having to act contrary to disclosure policies. We can then contact and forward this information to the local police agency for prompt action.   If you are a parent and want to limit your children's access adult material, you may want to look into commercially available hardware, software and filtering devices. Relevant information can be found at http://www.safetysurf.com and other similar sites.

    If you have any question or suggestions, please contact us at sales@aventertainments.com

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